Government-linked organizations operate in a complex environment where efficiency must go hand in hand with compliance, accountability, and public value creation. This program provides supervisors and managers with the tools, frameworks, and practical techniques to design and implement operational excellence initiatives while ensuring alignment with government regulations and policies. Participants will learn how to streamline processes, develop effective SOPs, ensure compliance, and foster a culture of continuous improvement.
Understand the principles of operational excellence within a government-linked context.
Map, analyze, and improve processes while ensuring regulatory compliance.
Develop clear and practical Standard Operating Procedures (SOPs).
Balance efficiency with accountability and transparency.
Enhance decision-making, resource allocation, and performance management in line with government frameworks.
Foster a culture of continuous improvement and innovation in service delivery.
Lectures and Expert Insights: Leading industry experts will share their insights and best practices.
Case Studies: Analyze real-world talent acquisition challenges and solutions.
Group Discussions: Engage in meaningful discussions and share experiences with peers.
Role-Playing and Simulations: Practice recruitment scenarios to enhance skills.
Hands-on Workshops: Gain practical experience in using recruitment tools and techniques.
Increased efficiency in operations while maintaining government compliance.
Standardized processes leading to consistent service delivery.
Better resource utilization and cost-effectiveness.
Improved stakeholder satisfaction (citizens, regulators, suppliers).
Stronger governance and risk management.
Enhanced ability to manage and lead operational teams in regulated environments.
Stronger problem-solving and process improvement skills.
Increased confidence in preparing reports and communicating with government stakeholders.
Practical experience in SOP development and compliance management.
Recognition as a change driver within the organization.
Operations Supervisors and Managers in government-linked organizations.
Team leaders in regulatory, compliance, or administrative functions.
Professionals involved in process design, procurement, or public service delivery.
Anyone seeking to improve operational outcomes in a regulated environment.
Introduction to operational excellence and public sector challenges
Balancing efficiency with accountability and transparency
Key government regulations and compliance requirements
Operational success stories in government-linked organizations
Output: Participants identify their organization’s key operational challenges.
Principles of process mapping in regulated environments
Tools and techniques: flowcharts, SIPOC, RACI
Identifying bottlenecks and inefficiencies
Aligning processes with government regulations and KPIs
Output: Draft process maps of participants’ own workflows.
SOP structure: objectives, scope, roles, procedures, controls
Linking SOPs to compliance and governance frameworks
Writing clear, practical, and auditable SOPs
Drafting an SOP for a selected operational process
Output: A draft SOP ready for review and improvement.
Setting operational KPIs in government-linked environments
Monitoring performance with dashboards and reports
Root cause analysis and problem-solving (5 Whys, Fishbone, Pareto)
Continuous improvement models: Lean, Kaizen in public service delivery
Output: Draft performance dashboard for participant’s department.
Leading teams in regulated environments
Change management in government-linked organizations
Engaging stakeholders: government agencies, citizens, suppliers
Final integration exercise: Building an operational excellence action plan
