Operational excellence is essential for organizations aiming to deliver consistent, high-quality results while minimizing waste and inefficiencies. This program equips participants with practical tools and techniques for analyzing, improving, and managing processes. Participants will learn how to map workflows, identify bottlenecks, implement improvements, and sustain operational excellence through structured process management.
Understand principles of operational excellence and process management.
Map and analyze workflows to identify inefficiencies and bottlenecks.
Apply Lean, Six Sigma, and continuous improvement tools in daily operations.
Develop and implement Standard Operating Procedures (SOPs).
Monitor performance using KPIs and operational metrics.
Foster a culture of continuous improvement within their teams.
Lectures and Expert Insights: Leading industry experts will share their insights and best practices.
Case Studies: Analyze real-world talent acquisition challenges and solutions.
Group Discussions: Engage in meaningful discussions and share experiences with peers.
Role-Playing and Simulations: Practice recruitment scenarios to enhance skills.
Hands-on Workshops: Gain practical experience in using recruitment tools and techniques.
Streamlined processes and reduced operational inefficiencies.
Improved service quality and customer satisfaction.
Enhanced employee accountability and performance.
Stronger alignment between operations and strategic goals.
Sustainable culture of continuous improvement.
Strengthened analytical and problem-solving skills.
Ability to lead process improvement initiatives.
Enhanced knowledge of operational excellence frameworks.
Improved leadership and team management capabilities.
Increased confidence in driving measurable results.
Operations Supervisors and Managers
Team Leaders and Process Owners
Quality Assurance and Compliance Professionals
Professionals responsible for process optimization and operational efficiency
Principles and benefits of operational excellence
Key concepts: efficiency, effectiveness, and continuous improvement
Understanding process management and its role in organizational success
Case study: High-performing operations in industry
Workflow analysis and process mapping tools (flowcharts, SIPOC, RACI)
Identifying bottlenecks, redundancies, and risks
Mapping current state vs. future state processes
Map a sample operational process in groups
Introduction to Lean, Kaizen, and 5S methodology
Applying continuous improvement principles in operations
Problem-solving techniques: 5 Whys, Fishbone, Pareto analysis
Workshop: Identify and prioritize improvement opportunities
Importance of SOPs in operational excellence
Key elements of an SOP: purpose, scope, roles, procedures, and controls
Drafting clear and practical SOPs
Linking SOPs to compliance, quality, and performance monitoring
Establishing KPIs and dashboards for operational performance
Monitoring progress and evaluating process improvement initiatives
Sustaining operational excellence and embedding continuous improvement culture
Develop a 90-day action plan for operational excellence initiatives
